Cancellation Policy:

At Journee Bridge Notary Services, we are aware that cancellations are sometimes avoidable. This Cancellation Policy explains how cancellations are addressed.

1. Cancellation and Rescheduling: Clients may cancel or reschedule their mobile notary appointment with at least 24-hour notice. However, once payment is made, no refunds will be provided for cancellations.

2. In-Transit Notary: If our notary is already en-route or has arrived at the signing location and the signing cannot take place, refunds will not be issued.

3. Payment and Terms: Full payment is required before scheduling an appointment, and clients must agree to hold the notary service harmless of any issues during the notarization process.

4. Late Arrival: Clients are encouraged to be punctual for their scheduled appointments. If the notary arrives at the agreed-upon location and the client is not present within 15 minutes, the appointment will be considered canceled, and no refunds will be issued.

5. Document Preparation: Clients must ensure that all necessary documents are ready and organized before the notary’s arrival. If the signing cannot proceed due to incomplete or missing paperwork, the appointment will be treated as a cancellation.

6. Emergency Situations: In cases of unforeseen emergencies (e.g., sudden illness or unavoidable circumstances), clients may request rescheduling without penalty. However, proper and timely communication is essential to avoid any inconvenience.

Refund Policy:

Journee Bridge Notary Services, our goal is to provide exceptional notary services. However, we understand that there may be instances where our services did not meet your expectations. The policy outlined below outlines the circumstances under which we can offer a return or a refund.

Policy

1. Refund Eligibility: Refunds are only possible under the following conditions:

• Clerical Errors: If there is a clerical error made by our notary (e.g., incorrect date, misspelled name, etc.), we will offer a correction at no additional charge. If a correction is not feasible, a full refund will be provided.
• Service Not Rendered: If you have paid for a service that was not performed due to our error or inability to provide the service, a full refund will be issued.

​2. Non-Refundable Circumstances: The nature of notary services typically makes them non-refundable, especially in cases such as:

• Client Error: If the error is due to incorrect or incomplete information provided by the client, refunds will not be issued.
• Change of Mind: Services rendered cannot be refunded due to a change of mind or circumstance after the notarization is complete.

​3. Procedure for Requesting a Refund:

• To request a refund, clients must contact us within 24 hours of the service date.
• Clients must provide a detailed explanation of the issue and any relevant documentation.
• Refund requests will be reviewed, and we will respond within 2 business days.

​4. Refund Processing:

• Approved refunds will be processed to the original payment method within [3 business days].
• We will notify you once the refund has been processed.

​5. Limitation of Liability: Our liability in the event of an error is limited to the cost of the service provided.

6. Amendments: This policy may be amended from time to time in accordance with changes in regulations and our business practices.